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Dell Open Manage Mobile

Dell Mobile OMM Menu Evolution
  • Categories: Interaction & Visual Design
  • Role: UX/Visual Design
  • Released: October 2016
  • Client: Dell Technologies

Description

Improve interaction flows of Dell Open Manage Mobile (OMM), an Enterprise level IT management app. The focus included existing and new features, as well as an update to the visual languange, with IOS and Android similarities / differences in-mind.

Process

It all started with a complex Behavioral Spec. Understanding the underlying technology was crucial to creating an informed UI. It required many dev meetings, whiteboarding and wireframing sessions to fully comprehend. When the mechanics were worked out, our interaction and design team began exploring visual design directions.

Main Menu

Dell Mobile OMM Menu Evolution

The original menu was dark and needed a style for subsections. The first draft shows the requested navigation items. Over the next few versions, I wittled down the options and added clarified the navigation hierarchy. The logo was also replaced with a welcome message, as customer experience is more important than brand reinforcment this stage.

Diagnostics Flow

The proposed flow was 5 pages long, each a sub-section of "Diagnostics" in the menu. These sub-pages often contained no content, as no screenshot could be obtained, forcing a user to click 10 times to see all the pages within Diagnositcs. The structure relied heavily on the back button for navigation, which led to disorientation within an often complex system. The redesign flattened the navigation by including the screen previews below the "Generate Report" options. With 1 click the user can quickly scroll to see what, if any, previews are available.